Support Services

Support is available to answer your questions about OMD

Help Desk:
Application Support is available to answer any questions you may have about OMD® functionality and software releases.

Technical Support assists with operating system and peripheral hardware questions as they relate to OMD.

Convenient Methods for Receiving OMD Support Assistance
 
A variety of implementation plans help your company to get up and running

Implementation Plans:
OMD® provides a variety of plans to help your company implement OMD. Plans can include database structuring, pre-formatted financial reports, unlimited application software education and data conversion services, and on-site training.

Implementation Plans
 
Your online resource for product information, FAQs, updates, and downloads

Customers Only Web Site:
Access current information regarding new and planned enhancements, request software releases or open support calls, access FAQs (Frequently Asked Questions), receive program updates, and download self-study training courses.

Customers Only Web Site
 
On-site visits to audit your setup and train your staff

On-site Business Review Trips:
Our representatives can travel on-site to audit your current use of OMD and train your staff on the software areas you request. These trips provide valuable observations and recommendations on how to get the most from your OMD System.
 
An online forum where users can share experiences and ideas

OMD User Group:
All OMD users are automatically members of this group which is independently organized. Its mission is to provide a forum where users can network and share their experiences and ideas. The group conducts an annual symposium and sponsors a web site.

OMD User Group Web Site
 
Enhancements, updates, and corrections to the OMD software

Enhancement & Update Service:
This service includes enhancements and updates to OMD. Application software corrections are provided in conjunction with this service.
 
The OMD Training Center offers courses and seminars throughout the year

Software Education Courses and Seminars:
We offer a variety of courses and seminars throughout the year at the OMD Corporate Campus in Jefferson City, Missouri and the new OMD Virtual Campus. With the OMD Virtual Campus, our customer-acclaimed training is now available at your desktop—you save the cost of travel, meals, and accommodations.

OMD Training
 
The Dealer Advisory Panel ensures the customer's voice is heard

Dealer Advisory Panel:
A cross section of OMD users meets semi-annually to advise and help facilitate enhancements and future developments.